Most Pinewood faculty and staff do not have physical phones. They have a virtual phone extension which is a voicemail service only. For those with physical phones, these instructions will also work for you. 

Checking Voicemail Remotely (Our Group Voice Portal Phone Number)
650-209-3100
 

When you call the number above, you will be guided through the process of connecting to your extension. 

You can also dial your phone number, (650) 209-xxxx, and press the * (star) key during your voice greeting to get to your voice mailbox. 

Initial Voicemail Password: 123456

The system will prompt you to create a new password. We can never look up your password, but we can reset it for you. 

Main Voice Portal Menu

1 - Access Voice Messaging
2 - Change profile
3 - Record a personalized name 

4 - Change Call Forwarding options
8 - Change passcode

9 - Exit
# - Repeat menu

See the attached PDF Pinewood Voicemail Instructions - UCx Guide for the full voice portal instructions. Scroll to the bottom of this post to download the attachment. 

Note: We are not able to remove the recordings from previous staff. You will need to record both a personal greeting and a personalized name.

Voice Messages Sent to Email

For both staff members with or without a physical phone, all voicemail is set to send a copy to your Pinewood email address. Please note that deleting the email that contains a voice message does not remove it from the phone system. To remove a voice message permanently, you will need to delete it from the voice messaging system. Those instructions can be found in the attached PDF. 

If you need any help, send an email to [email protected]